Privacy Policy

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Last updated: 28/1/2026

1. Introduction

At The Sentimental Mark, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase from us.

We are committed to handling your personal data responsibly, transparently, and in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Who We Are

Business name: The Sentimental Mark
Business type: Small, family-owned business specialising in personalised and custom laser-engraved gifts
Location: Northern Ireland, United Kingdom
Contact email: thesentimentalmark@gmail.com

For the purposes of data protection law, The Sentimental Mark, is the Data Controller of your personal data.

3. Information We Collect

We only collect personal information that is necessary to provide our services. This may include:

• Your full name

• Billing and delivery address

• Email address

• Telephone number

• Order details (including personalisation instructions provided by you)

• Payment confirmation details (we do not store full card details)

We do not collect unnecessary or excessive personal data.

4. How We Use Your Information

Your personal information is used only for legitimate business purposes, including:

• Processing and fulfilling your orders

• Personalising products as requested by you

• Arranging payment and delivery of your purchases

• Communicating with you about your order (e.g. order confirmations, delivery updates, or customer service queries)

• Meeting our legal and accounting obligations

We will never use your information for purposes unrelated to your order.

5. Payment Information

Payments made through our website are securely processed by trusted payment providers (such as Klarna or card payment processors).

• We do not store your full debit or credit card details

• All payment transactions are encrypted and handled directly by the payment provider

• We only receive confirmation that payment has been completed

6. Sharing Your Information

We take customer privacy very seriously.

• We do not sell, rent, trade, or share your personal information with third-party companies for marketing or commercial purposes.

• Your data will never be shared with external organisations for advertising, profiling, or data mining.

The only circumstances where information may be shared are:

• With delivery providers (such as Royal Mail or approved couriers) strictly for the purpose of delivering your order

• With payment providers solely to process payments

• Where required by law or legal obligation

In all cases, only the minimum information necessary is shared.

7. How We Store and Protect Your Data

We implement appropriate technical and organisational measures to keep your personal data secure, including:

• Secure website hosting

• Password-protected systems

• Restricted access to customer information

• Secure handling of order and payment records

Your data is protected against unauthorised access, loss, misuse, or disclosure.

8. How Long We Keep Your Data

We only retain personal data for as long as necessary:

• To complete and support your order

• To comply with legal, tax, and accounting requirements

Once data is no longer required, it is securely deleted or anonymised.

9. Your Data Protection Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal data where legally permitted

• Object to or restrict how we process your data

• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at [Your contact email].

10. Cookies

Our website may use essential cookies to ensure it functions correctly. These cookies do not collect personal information and are not used for tracking or advertising purposes.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our business practices. Any updates will be posted on this page with the revised date.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

thesentimentalmark@gmail.com​​​

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